Honest, meticulous workshop
"Driving a Toyota Allion. My car has some weird creak sounds at the front esp when going over humps, decided to send to Alliance Auto to check + regular servicing after reading all the good reviews. Rick attended to me and advised beforehand he would need a day to check and I can collect car at the end of the day. When I was collecting, he said the sounds were coming from a couple different sources and that while he managed to fix the rattling sound, the other plasticky creak sound he could not determine and would probably need to strip the dashboard etc and need more time which isn't possible within a day. What his team did was to fully disassemble the undercarriage, check the individual parts, grease and reassemble. I found his explanation very reasonable and honest. I would like to add that I have gone to a few workshops before including one toyota 'specialist' and all recommended change of parts such as absorbers, engine mount which I did but didn't solve the problem. From the start Rick didn't recommend any part replacement but was more interested to diagnose the problem. In the end he charged me for servicing and a reasonable labour fee for troubleshooting, disassembling etc. I don't see any workshop going through this hassle and time to troubleshoot without part replacement or works. TLDR, if you are a lexus or toyota owner, just find Rick and team at Alliance Auto. They are car doctors, actually interested in finding the underlying issues to help customers and make recommendations only as necessary. Not easy to find honest, meticulous workshops.
- Azmeer
